ISO 41001:2018 Resources with a Management System include:
- Service providers;
- Tools and equipment.
Determining the resources needed involves:
- Assessing demand levels and requirements in terms of quantity and quality;
- Understanding the logistics of moving personnel and materials to the point of delivery.
Assessing personnel needed involves determining:
- How many personnel are required to provide the services based on the maximum potential volume contribution of each member of personnel;
- The distribution of personnel;
- The special knowledge, skills, and competencies that are required;
- The selection, management, and training of the right personnel;
- Whether certifications are required;
- How the personnel will be supervised.
Assessing the funding requirement involves determining:
- The funding that will be required for the requested services, in terms of the cost of each unit component of the service delivered;
- The funding that is available;
- Whether the funding is adequate to address both the operating and long-term needs of the facility and/or address the FM service plan;
- The distribution of funding, e.g. salaries, materials, and other expenses.
Assessing the materials, equipment, and tools needed involves determining:
- The equipment that will be required to deliver the services;
- The source of special equipment that is not normally readily available;
- The training and/or safety precautions that are required for equipment or tools.
Sourcing resources involves:
- Reference to the FM policy and plan;
- Ideally, using the processes set out in ISO 41012;
- Understanding the planning horizons.
Supervising and managing resources involves:
- Understanding the effective span of control of supervisory personnel, taking into account:
- Location of the activities;
- Timing of delivery;
- Nature of the work;
- Characteristics of interested parties;
- The skills and experience required to provide meaningful control over skilled delivery personnel;
- Clarity of lines of reporting;
- Communication of expectations of service quality and timing;
- Delegation of authority for control and data reporting to supervisors.
Monitoring resources involves understanding:
- The performance measures in general terms;
- The specific measures to be monitored (see data gathering, below);
- The data that will be gathered;
- How the data will be gathered;
- How the data will be stored and recovered for analysis;
- Who will analyze the data;
- Who will use the resulting reports?
Data gathering involves understanding:
- The data that are needed to assess the services. This could include the use of Facility Management technology to track activity and productivity, but not the specifics of what is managed in the system.
- The scale and complexity of the facility; This could be stated in terms of area, height, other quantitative size information, or description of the uses of the facilities.
- Whether there are specific components or items in the facility that should be listed;
- The reporting requirements either to customers, the demand organization, personnel, or other interested parties;
- Whether there is information that should remain confidential/internal and why.
The interpretations of the ISO 41001:2018 are difficult and highly specific and strategic, not to mention that they vary between various different companies and systems.
Documentation including Data Management against this standard against clause requirements is quite extensive and requires expertise. Please contact Ascent WORLD Group for correct details and when wanting to document and implement and certify against ISO 41001:2018 standard.